Cancellation & refunds

Your Superwren software subscription

The software plan costs $99.99 USD per month after a 3-day introductory free trial for new subscribers. Card required. Unless you cancel before the trial ends, your card is charged automatically and the subscription renews monthly. Any discount shown at checkout applies. There is no annual commitment, and returning subscribers do not get another introductory trial.

To cancel, open Payments in your workspace, select Manage or cancel trial during the trial or Manage billing afterward, and complete cancellation in Stripe’s billing portal. Cancel before the trial end date and time shown in Payments to avoid the first subscription charge. Trial access continues until that end time. If a paid period has started, access continues until the end of the current paid period. If you cannot access the portal, contact support@superwren.com for help.

Cancellation stops future renewals. It does not automatically refund a previous charge, delete your account, or cancel your business’s existing appointments.

Requesting a subscription refund

If you believe a Superwren subscription charge is incorrect, duplicated, or relates to a service problem, email support@superwren.com. Include the account email, charge date, amount, and a short description of the issue. Do not send full card details.

Refund requests are reviewed based on the circumstances and any rights you have under applicable law. A cancellation alone does not guarantee a refund. We will confirm the outcome of your request; an approved refund goes back through the original payment method. Your payment provider determines when it appears on your statement.

Appointments booked with a business

The business providing the appointment sets its own cancellation and refund policy. Contact that business to change or cancel a booking, or to request a refund for its service.

If your booking says Pay separately, no appointment payment was collected through Superwren. Contact the business about any payment you made separately and ask it to arrange any refund through that payment method.

Cancelling an appointment and refunding its payment are separate actions. A cancelled booking does not automatically produce a refund, and a refund does not automatically cancel the appointment. Ask the business to confirm both where needed.

Memberships sold by a business

A business’s customer membership is separate from the Superwren software plan. Use that membership’s secure management page and billing portal to stop future renewals. Paid session allowances remain subject to the membership’s current period and service rules; unused sessions do not roll over.

Contact the business about refunds for its membership. A refunded or disputed membership payment can remove unused sessions associated with that payment period.

Need help finding the right contact?

For a problem with Superwren’s software or access to your billing page, email support@superwren.com. Include the business name or booking page link so we can understand which purchase you mean.