Terms of service

About the service

Superwren is operated by RTM Brands LLC, based in Tempe, Arizona.

Superwren provides online booking software for businesses. Business owners can create a booking page, publish services and availability, manage appointments and customers, and connect Stripe for supported payments and customer memberships.

Businesses can use Superwren only to schedule appointments and arrange payment separately, or choose to collect appointment payments through Stripe. Booking without online payment does not require a connected Stripe account. The Superwren software subscription applies to either option.

The business offering an appointment is responsible for providing that service, its prices, availability, and customer policies. Superwren does not perform the booked service.

Your account and content

Keep your account information accurate and protect your sign-in access. You must be authorized to manage the business and any content you publish. You retain ownership of your content and allow us to store, display, and process it to provide Superwren.

Business owners are responsible for the customer information they enter and the permissions needed to use it. Upload only business images you intend to make public. Do not upload confidential documents, sensitive medical details, or payment card information.

Do not use Superwren for unlawful or fraudulent activity, misleading offers, unauthorized access, or content that infringes someone else’s rights. Access may be restricted where needed to address misuse, security risks, or legal obligations.

Subscription and recurring billing

The Superwren software subscription is $99.99 USD per business per month after a 3-day introductory free trial for new subscribers. A payment card is required at checkout. When the trial ends, your card is charged automatically at the monthly price, with any applicable discount shown at checkout. The subscription renews monthly until cancelled. Cancel before the trial end date and time to avoid the first subscription charge.

The introductory trial is available once per business. Cancelling and subscribing again does not start another trial. Creating an account or trying the demo does not start a trial or subscription; you must separately complete subscription checkout. Review the trial end date, price, applicable discount, and final total before confirming.

Superwren adds no transaction fee to payments your business receives. Stripe processing fees and any other applicable provider fees remain separate, including during the free trial. Review any applicable taxes displayed at checkout before subscribing.

Subscription features become available after your trial is confirmed, or after payment is confirmed when no trial applies. An ended trial, failed payment, or the end of your paid period can prevent publishing or accepting new bookings. Existing records and billing management remain available under the current service configuration.

Cancel anytime

Cancel your Superwren subscription through Payments in your workspace. Select Manage or cancel trial during a trial, or Manage billing after it. Complete cancellation in Stripe’s billing portal. Cancel before the trial ends to avoid the first subscription charge; access continues until the displayed trial end. After a paid period starts, cancellation stops future renewals and access continues through that paid period.

Cancelling a subscription does not by itself refund previous payments or cancel appointments already booked with your business. See our cancellation and refund policy for the process and how to request help.

Appointments and customer memberships

A customer’s payment for an appointment or a business’s membership plan is separate from the business owner’s Superwren software subscription. The business sets and fulfills those offers. Customers should review the service, price, location, availability, and membership allowance before paying.

When a booking says Pay separately, Superwren reserves the appointment without collecting its payment. Follow the business’s payment instructions and contact it about accepted methods. The confirmation is a booking confirmation, not a payment receipt. Superwren does not process or verify payments made outside its Stripe checkout.

Contact the business providing your appointment for schedule changes, service problems, cancellations, or refunds. Customer membership billing can be managed through the secure management link provided for that membership. Unused sessions do not roll over to a new paid period.

Availability and current features

Superwren is provided as online software and may be temporarily unavailable for maintenance or service interruptions. Keep any additional records or arrangements your business needs to operate during an interruption.

The current scheduler supports one simultaneous appointment per business. It does not provide separate simultaneous staff calendars, group-capacity booking, or two-way external calendar sync. The demo contains sample data and does not charge a payment card.

Privacy, changes, and questions

Our privacy notice explains how information is used to provide the service. Updated terms will be published here with their revision date. These terms do not remove rights that applicable law gives you.

For Superwren software, account, or billing questions, email support@superwren.com. Include enough information for us to locate the issue, but never send a password, full card number, or API key.